Our Commitment to Health & Safety at Hotel X Toronto

The health and safety of our guests and associates isĀ our top priority!

Hotel X Toronto is delighted to welcome guests back from around the world starting September 9th, 2020, but we want to make certain that we make every effort to ensure that you, the guest, and our associates are safe, healthy and comfortable. Below you will find a brief overview of the full-scale enhancements we’ve implemented to our already stringent and rigorous health and safety measures and cleaning protocols.

For a more detailed version of our health and safety protocols, please click here.

NOTE: The 28th floor Rooftop pool will be open along with the hotel starting September 9th, 2020. Pool time reservations will be required.


As a guest, when you check-in to Hotel X Toronto, you will notice a number of additions to our companies procedures in an effort to set even higher standards of cleanliness and comfort during your stay. Specific areas of enhancements include:


Hotel X Toronto will ensure that all associates are properly equipped, instructed and trained to maintain a fully sanitized surrounding for our guests and for themselves. All associates will undergo extensive, comprehensive training for health and safety protocols and procedures. Personal Protective Equipment (PPE) will be supplied to all associates with wearing protective masks being mandatory at all times, and gloves when required. No associate will enter the property until a temperature check has been done.

New Self-Cleaning Technology: NanoSeptic Self-Cleaning Covers

We have rolled out the use of NanoSeptic Self-Cleaning Covers on all elevator buttons, doorknobs and handrails so they are continuously being cleaned.

  • NanoSeptic Self-Cleaning CoversThis material utilizes mineral nano-crystals which creates an oxidation reaction stronger than bleach. It constantly oxidizes organic contaminants and unlike traditional disinfectants and cleaners, the NanoSeptic surface uses no poisons, heavy metals or chemicals. It is powered by visible light. This creates a “neutral zone” where no bacteria/virus can attach onto the cover.

Physical Distancing

Areas will be clearly marked for appropriate physical distancing in public areas and when forming a queue. Physical distancing guidelines will be enforced throughout the property through signage and monitoring. Elevator capacity will be limited to no more than 2 guests in an elevator at one time, unless you are staying in the same room.

Public Spaces and High-Traffic Areas

With a strong focus on our public areas, Hotel X Toronto is going above and beyond our normal stringent cleaning protocols for these areas by increasing the frequency in which these areas are cleaned, and paying vigilant attention to high touch areas such as door handles, railings, public bathrooms, and counters. In addition to increased cleaning, we have installed additional anti-bacterial stations at every elevator bank, high-traffic areas and throughout the heart of the house.

Touch-less Hand Sanitizer Stations

Touch-less hand sanitizer stations have been placed in all elevator lobbies and high-traffic public areas. Associates and guests are encouraged and reminded to sanitize their hands frequently throughout the property.

Guest Rooms

In our guest rooms, we have enhanced our rigorous cleaning protocols and will continue to use products and protocols that are designed to address a broad spectrum of viruses including COVID-19. Guest room will be left vacant for 48-72 hours between guest stays. Extra pillows, blankets and robes generally stored in rooms will be removed and available upon guest request.

Check-in, Check-out

Our front desk agents will utilize every other workstation to ensure separation between associates and to help distance larger groups at check-in. All guest touch points will be sanitized after each transaction including EMV Credit Card Devices, pens and counter tops. Room keys will be sanitized in front of each guest and presented in a contact-less manner.

10XTO – Fitness Centre

The Fitness Centre at Hotel X Toronto have implemented the same protocols that have been implemented throughout other areas of the hotel. A gym reservation or amenity booking will be required to enter the facility and temperature checks will be done at the 4th floor reception desk prior to entering the facility. All equipment and machines must be wiped down with disinfectant products provided before and after each use. We ask that guests bring their own water bottles filled with water as water fountains will not be available for use. Touch-less hand sanitizer stations will be placed throughout the facility for frequent use.

Committed to Service Quality

Hotel X Toronto is committed to being the World’s Kindest Hoteliers, delivering extraordinary customer service at each guest encounter, consistently exceeding guest expectations. Globally we are navigating through an unprecedented and uncertain time, but delivering exceptional service will continue to be our focus and top priority. Our protocols are being continuously updated as new information becomes available, and following the guidelines and regulations put in place by the government.


Amenities and staffing levels may be restricted and the Hotel X Toronto experience may look different in this “new normal”, but it will feel the same. Our dedicated staff will be delivering the same attention to detail and extraordinary guest experience we pride ourselves on.


We can’t wait to welcome you back!