What You Can Expect When You Return to Hotel X Toronto

Dear our Hotel X Toronto Guests,

We are thrilled to be reopening our doors and welcoming you, our wonderful guests back into the hotel! Your health and safety, and the health and safety of our associates has always been, and will remain a top priority. We want you to feel safe, relaxed and comfortable during your stay with us.

Our Associates

Arrival and Check-In Experience

At Hotel X Toronto we are committed to being the World’s Kindest Hoteliers, delivering extraordinary customer service at each guest encounter, consistently exceeding guest expectations. The Hotel X Toronto experience may look a little different as we embark on this “new normal”, but it will feel the same. Below you will see how we have enhanced our contactless arrival experience and check-in to meet government requirements.


We understand that your arrival experience sets the tone for the rest of your stay. We want you to feel assured that we have gone above and beyond to ensure you feel safe before you even walk through the door.

From check-in, our wonderful Associates will be delighted to assist you with getting your luggage to your room.

24/7 text messaging communication available for Guests to contact Front Desk in a contactless manner for any room or amenity requests.

Guest Rooms

You will notice extra pillows, blankets and robes generally stored in rooms will be removed, but are available upon guest request.

All guest rooms will be left unoccupied for a minimum of 24 hours between each guest stay.

Public Areas

NanoSeptic Self-Cleaning Covers – We have rolled out the use of NanoSeptic Self-Cleaning Covers on all elevator buttons, doorknobs and handrails so they are continuously being cleaned.

This material utilizes mineral nano-crystals which creates an oxidation reaction stronger than bleach. It constantly oxidizes organic contaminants and unlike traditional disinfectants and cleaners, the NanoSeptic surface uses no poisons, heavy metals or chemicals. It is powered by visible light. This creates a “neutral zone” where no bacteria/virus can attach onto the cover.

Touch-less Hand Sanitizer Stations – placed in all elevator lobbies and high-traffic public areas for Associate and guest use.



We are thrilled to announce that yes, the heated rooftop pool is open!

All other hotel amenities, 10XTO amenities and the fitness centre may be affected by the current Stage 2 modification.


The Guerlain Spa at Hotel X Toronto will be open daily, under a limited capacity. Heightened sanitization protocols will be implemented throughout the spa and each treatment room or station will be entirely disinfected between appointments. Magazines and self-serve tea/refreshments stations will be removed, and individual beverages will be offered for each guest to enjoy.

Guerlain Spa Hours of Operation

Monday – Friday 11:00am – 7:00pm

Saturday 10:00am – 5:00pm

Sunday 10:00am – 5:00pm


We are ready when you are.

On behalf of the entire Hotel X Toronto family, we cannot wait to welcome you back.


For a more detailed version of our COVID-19 protocols and procedures, please click here.